Master SaaS Terms of Service
Effective Date: November 2026
1. Acceptance of Terms
By subscribing to, provisioning, or accessing the Crewdo recruitment and workforce management software (“Service”), the subscribing agency (“Customer”) agrees to be bound by these Master SaaS Terms of Service. If you are entering into this agreement on behalf of a recruitment agency, company, or legal entity, you represent that you have the authority to bind such entity.
2. Scope of Service & License Grant
Crewdo grants the Customer a non-exclusive, non-transferable, revocable right to access and use the platform for its internal staffing and workforce management operations, including the Agency Command Center, the Locum/Worker Portal, and the Client/Employer Portal, in accordance with the purchased subscription plan.
3. Customer Responsibilities & Regulatory Compliance
The Customer is solely responsible for:
- Ensuring all recruitment, locum hiring, and candidate placement workflows comply with applicable laws, including the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
- Verifying the accuracy and authenticity of candidate identity, professional registrations, right-to-work documents, and clinical indemnity coverage before dispatching workers.
- Maintaining the confidentiality of user account credentials and tenant access tokens.
4. Service Level Agreement (SLA) & Availability
Crewdo commits to providing 99.9% uptime for core platform services during each calendar month, excluding scheduled maintenance windows notified at least 48 hours in advance. In the event of an unplanned outage exceeding the SLA, Customer accounts will be credited proportionately.
5. Subscription Fees & Payment Terms
Subscription fees are billed monthly or annually in advance. All fees are exclusive of statutory UK Value Added Tax (VAT), which will be added at the prevailing rate. Subscriptions automatically renew unless cancelled at least 14 days prior to the expiration of the current billing cycle.
6. Governing Law & Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Northern Ireland, England and Wales, and the parties submit to the exclusive jurisdiction of the courts of Northern Ireland and the United Kingdom.